1. How long is the processing time?
Currently our processing time is 1-2 weeks but we try to ship your orders as soon as possible. But during sale period, our processing time is 2-3 weeks
2. How long does it takes for me to receive the order?
How long does it takes does vary from each country but usually it takes 2 weeks until 1 month. During pandemic, orders take around 3-8 weeks to arrive. Once the orders mark shipped, there's a tracking number given to you and please allow 2-3 days for the tracking to update.
If you're living in the United States, you can track it using USPS website
Once I dropped the package to my local post office and you receive the tracking number, the package is no longer my responsibility but i will try my best to help you track it. If asked, we will show you receipt with your name on it from our local post office.
Please know that we are not responsible for any package lost at USPS.
3. How much is your shipping fee?
Currently we have two types of normal shipping fee.
- $7 flat without insurance. It means we won't reship your order if the order is lost
- $10 flat with insurance. We will reship your order without any additional charge if the order is lost ( only when it is 35% off and below ). For order using 40% off above and BUY X and get X free, we will refund 25% from the amount minus the shipping fee
4. What happen with lost package?
We only refund 25% off from the amount minus the shipping fee. But this does not include sale with 35% above and any BOGO event
Currently this is list of country where normal shipping ( $7 flat) available ( do understand that it takes 3-10 weeks to reach ) :
- United States
For other country that are not mention above we are using DHL service which is $40 flat rate
4. Do you have express shipping?
Yes, we do have express shipping.