Frequently Asked Questions
What sticker paper do you offer?
Currently we offer three types of sticker paper : matte sticker, glossy sticker and vinyl matte stickers. You can use any pen with our stickers but specifically for vinyl matte, its best to use sharpie
Where are we located?
We are located in Southeast Asia more specifically Indonesia therefore shipping may take longer
We use two printers at our shop, digital press printer and a large format printer that are specifically use in the digital printing industry
What are your shipping fee?
Our shipping start from $9 and if you want express shipping it is $35 flat
When will my orders shipped?
Current processing time is 7-10 business days because all our stickers are made to order. All our orders are shipped from Asia as it is where I currently live but we do ship worldwide
However during big sales, our processing time is 10-14 days
How long does it takes for me to get the orders?
Based on my experience, it does takes around 3-5 weeks for you to receive it and it may take longer for Canada customer
How do I track my order?
All our packages come with a tracking number. You can track it using the EMS website https://www.ems.post/ or if you're living in the US, you can track it using the USPS website.
Please understand, once the package has arrive to destination country we are no longer responsible for the package. You need to track and contact your local post office regarding the package
What happen if the package is lost?
- 10 % refund from the amount minus shipping fee for orders using discount above 35% and any BOGO event
- 25% refund from the amount minus shipping fee for orders using discount below 35%
This only applicable if you choose shipping with insurance. For shipping without insurance, there is no refund.
What if i want to cancel my order?
If you want to cancel within 24 hours after placing the order, i'll only refund 60% of the amount minus shipping fee
What if there's some defect with my sticker?
Please check your stickers once you receive it. We only allow up to 14 days after you receive it in order to make some claim. We will not replaced any defect stickers that received longer than 14 days
ALL ORDERS PLACED DURING SALE 35% AND ABOVE OR BUY X GET X FREE EVENT CANNOT BE CANCEL AND REFUNDED