Frequently Asked Questions
What sticker paper do you offer?
Currently we offer three types of sticker paper : matte sticker, glossy sticker and vinyl matte stickers. You can use any pen with our stickers but specifically for vinyl matte, its best to use sharpie
Where are we located?
We are located in Southeast Asia more specifically Indonesia therefore shipping may take longer
We use two printers at our shop, digital press printer and a large format printer that are specifically use in the digital printing industry
What are your shipping fee?
Our shipping is $8 flat and if you want express shipping it is $15 flat
Due to COVID-19, only express shipping available. We pay 70% off the shipping fee to make it affordable. Our express shipping guarantee 7-10 days delivery after shipping notification
When will my orders shipped?
Current processing time is 2-3 weeks because all our stickers are made to order. All our orders are shipped from Asia as it is where I currently live but we do ship worldwide
How long does it takes for me to get the orders?
Based on my experience, it does takes around 2-3 weeks for you to receive it and it may take longer for Canada customer
How do I track my order?
All our packages come with a tracking number. You can track it using the EMS website https://www.ems.post/ or if you're living in the US, you can track it using the USPS website.
It does takes a while for the website to update, but if the package is not moving for more than 2 weeks, please contact me so I can open case to my local post office
What happen if the package is lost?
For lost package, i'll only refund you 30% of the order amount minus the shipping fee
We do not do refund during this pandemic starting from March due to use using DHL service
What if i want to cancel my order?
If you want to cancel within 24 hours after placing the order, i'll only refund 70% of the amount minus shipping fee
What if there's some defect with my sticker?
Please check your stickers once you receive it. We only allow up to 14 days after you receive it in order to make some claim. We will not replaced any defect stickers that received longer than 14 days
ALL ORDERS PLACED DURING SALE 35% AND ABOVE OR BUY X GET X FREE EVENT CANNOT BE CANCEL AND REFUNDED