CinderellaPaper is not responsible for any lost package due to mistake by post office or theft

1. How long is the processing time?

We are currently ready to ship. And we ship every Thursday. During sale period we do increase our trip to post office 2x a week

2. How long does it takes for me to receive the order?

How long does it takes does vary from each country but usually it takes 2 weeks until 1 month. During pandemic, orders take around 3-5 weeks to arrive.  

For customer choosing shipping with tracking, you will be given tracking number. Please wait for 2-3 days for the tracking to update. Once the package has reach United States, we will update the tracking so that you can track it using USPS

Once I dropped the package to my local post office and you receive the tracking number, the package is no longer my responsibility but i will try my best to help you track it. If asked, we will show you receipt with your name on it from our local post office.

Please know that we are not responsible for any package lost at USPS.

3. How much is your shipping fee?


Shipping cost varies depending on the weight

- $9 shipping + tracking number

- Above 250gr will be $13 + tracking number

- above 500gr $18 + tracking number

- free shipping for orders above $200

4. What happen with lost package?

- 15 % refund from the amount minus shipping fee for orders using discount above 35% and any BOGO event

- 25% refund from the amount minus shipping fee for orders using discount below 35%

5. What happen if the package is returned?

We will notify you if there is a package that sent back to us. The fee for reshipping is $10 flat rate.

 6. Shipping to CANADA

Unfortunately the package reach CANADA, we no longer able to track it even using CANADA POST. Therefore, if you want to be able to track your order please choose DHL EXPRESS.

Before pandemic, order to Canada takes around 4-5 weeks. 

7. Free Shipping (2023)

- Below $150 will be untracked

- Above $150 with tracking